My Pay — what your team sees
The self-service pay view every team member gets: current status, what is approved and waiting, past statements, and why the page sometimes is not there.
FinanceMy Pay is a team member's view of their own pay. It shows their current pay status, the amount approved and waiting, their base pay per period, their last payout, and the statements behind all of it.
It is the same data the owner sees on Payroll, scoped to one person. Nobody sees anyone else's numbers here. Owners opening My Pay are redirected to Payroll instead, so this page is only ever a team member's view.
Before you start
A member needs the Payroll plan feature and the Commissions permission,
and must not be excluded from payroll. /admin/commissions resolves to the same
page, so an old bookmark still works.
What a member sees
Open My Pay
FinanceMy Pay — the first Finance entry a team member has.
Read the status cards
Current pay status, approved and waiting, base pay per period, and the last payout recorded against them.
Switch tabs to find a statement
Current, Approved and History, each with a count.
Open a statement
The line items behind the total are listed, and the statement can be downloaded.
Settings reference
| Setting | What it changes | Default |
|---|---|---|
| Current | Approved | History | Which of your statements are listed. Each tab carries a count. | Current |
Sales reps see one extra block
A sales rep also gets a Pending review block for commissions that have been earned but not yet approved on a statement. The figure is a projection until the owner approves the statement it belongs to.
Payout setup is reporting-only
The payout setup card reads Reporting-only. Zyan shows what is owed; it does not pay it, and nothing a member enters here causes a transfer. Payment happens through whatever your agency actually uses, and the owner records it afterwards.
Why the page might be missing
| What the member sees | Why |
|---|---|
| No My Pay entry at all | The workspace has no Payroll plan feature, or the member lacks the Commissions permission |
| The entry is there but empty | They have no statements yet for the current period — the owner has not run payroll |
| It disappeared | The owner excluded them from payroll; the page returns when they are included again |
| They land on Payroll instead | They are the workspace owner |
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| A member says their pay is missing | No statement exists for the period yet | The owner opens Finance → Payroll, selects the period and clicks Run payroll |
| The amount is lower than expected | Hours were not synced before the statement was built, or pay settings are wrong | The owner re-syncs hours from the member's Hours tab and checks Pay settings |
| A statement shows Approved but nothing arrived | Approval is not payment — Zyan never pays | The owner pays through your normal method, then records it with Record manual payment |
| A commission is in Pending review and never moves | The statement it belongs to has not been approved | The owner approves the period's drafts |
| The page vanished for one person | They were excluded from payroll | The owner clicks Include on the roster or Include in payroll on their detail |